Privacy Policy

Ruvees ("Ruvees", "we", "us", "our") is owned and operated by Sonam Bharti, Proprietor (GSTIN 06EHSPB4359C1ZC), registered at Flat 1402, Floor 14, Tower 18, Ansal Royal Heritage, Sector 70, Faridabad, Haryana 121006, India. This policy explains what information we collect through ruvees.com (the "Site"), how we use it, and the choices you have.

1. Information we collect

When you browse the Site, we automatically receive standard technical information such as your IP address, browser type, and pages visited, via server logs and cookies necessary to keep you signed in and your cart intact.

When you create an account, place an order, or contact us, you provide us information directly: your name, email address, phone number, and shipping address. We do not collect or store your card, UPI, or net-banking details — payments are handled entirely by our payment processor, Razorpay, under its own privacy and security policies.

2. How we use your information

• To create and manage your account, and to let you sign in securely.
• To process, fulfil, and ship your orders, and to send order and delivery updates.
• To respond to messages you send us through the contact form.
• To detect and prevent fraud, abuse, and security incidents (for example, limiting repeated failed login attempts).
• To meet our legal, accounting, and tax obligations, including GST record-keeping.

3. Who we share information with

We share the minimum information necessary with:

• Razorpay, to process payments for your order.
• Our email delivery provider, to send account and order emails.
• Our hosting provider, which stores the database and application that power the Site.
• Courier and logistics partners, to deliver your order to the address you provide.

We do not sell your personal information to third parties.

4. Cookies

We use essential cookies to keep you logged in and to remember the contents of your shopping bag before checkout. These are functional cookies required for the Site to work, not third-party advertising trackers.

5. Data retention

We retain account and order information for as long as your account is active and thereafter as needed to meet tax, accounting, and legal record-keeping requirements under Indian law.

6. Your rights

You can review and update your saved addresses from your account page at any time. To request a copy of your data, ask us to correct an error, or ask us to delete your account, write to us at the email address below — we will respond within a reasonable time.

7. Children's privacy

The Site is intended for users who are at least 18 years old. We do not knowingly collect personal information from children.

8. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer for Ruvees is:

Sonam Bharti
Flat 1402, Floor 14, Tower 18, Ansal Royal Heritage, Sector 70, Faridabad, Haryana 121006, India
Email: [email protected]

9. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date above.

10. Contact us

Questions about this policy can be sent to [email protected] or via our contact page.